Terms and Conditions

Article 1 – Scope

All translation, proofreading and formatting services provided by ITC Traductions Canada inc. for its professional clients are governed by these General Terms and Conditions, excluding any other document and excepting any specific conditions negotiated between the Parties. Therefore, any clauses that may appear on the Client’s documents, in particular the Client’s general terms and conditions of purchase, will be unenforceable against ITC Traductions Canada inc. Placing an order with ITC Traductions Canada inc. implies knowledge and acceptance of these General Terms and Conditions by the Client, who acknowledges having received and accepted them and waiving any general purchase conditions.

ITC Traductions Canada inc. reserves the right to contravene certain clauses of these General Terms and Conditions, subject to the Client’s prior agreement.

For the purposes of these Terms and Conditions, the term “Client” refers to any natural or legal person represented by the signatory of the Quote or any other document which constitutes a Purchase Order.

ITC Traductions Canada inc. considers that all employees or associates of a business or organization who place an order on behalf of said business or organization have received prior permission from their line management to purchase said services, without any possibility of objection from the Client.

Article 2 – Quotes and orders

All Client orders are preceded by a Quote, drawn up free of charge by ITC Traductions Canada inc. based on the documents to be translated provided by the Client or information provided by the Client.

Documents to be translated may contain reference documents and/or diagrams, drawings or plans which would assist the translators in their work. Any glossaries provided by the Client shall also be taken into account and used in the translation.

The Quote is a document sent by ITC Traductions Canada inc. to the Client which includes a description of the work to be carried out and the service fee.

The Quote is normally sent to the Client electronically through ITC Traductions Canada inc.’s management system; the document sent expressly refers to these General Terms and Conditions via a link to https://en.itctraductionscanada.ca/terms-and-conditions/. The Client must then accept the Quote and the General Terms and Conditions by following the outlined procedure. If the digital acceptance method is temporarily unavailable, the Client shall return the Quote to ITC Traductions Canada inc. by post or email after having added the date, signature and company stamp, preceded by the words “Signed and agreed”. The Client must also return a copy of these General Terms and Conditions.

The Client may also place an order by sending ITC Traductions Canada inc. a Purchase Order, issued by the Client’s authorized teams, or by sending payment for all or part of the chosen service to ITC Traductions Canada inc.. The order placed by the Client, using one of the methods described above, shall only be considered definitive if the Client expressly accepts these General Terms and Conditions and the order is confirmed by ITC Traductions Canada inc.. Any special condition that deviates from or supplements these General Terms and Conditions must be stipulated on the Quote or purchase order and accepted by both Parties.

ITC Traductions Canada inc. reserves the right to consider certain translation projects as complex. In such cases, especially when a translation file presents specific challenges, ITC Traductions Canada inc. reserves the right to treat the project as a Premium service. The rates applicable to this Premium service may differ from our ITC EXPRESS rates at ITC Traductions Canada inc. and will be communicated to the client before the start of the project. We are committed to providing a quality service tailored to the specific needs of more demanding projects.

Please note that our ITC EXPRESS translation projects include only quality assurance (QA) to ensure linguistic accuracy. No project includes human proofreading. For human proofreading, please inquire about our Premium service. We make every effort to deliver accurate and reliable translations, but it is recommended for the client to take additional measures if they desire a more thorough verification.

Article 3 – Order cancellation

Should the Client cancel a firm and final order, ITC Traductions Canada inc. shall invoice the Client for 100% of the work which has already been completed on the date of cancellation, plus 50% of the remaining initial order amount.

Should cancellation occur before work begins, lump-sum compensation of 50% of the initial Order amount shall be invoiced.

Article 4 – Delivery deadlines

If a deadline has been set for the service provision, the period begins on the date on which ITC Traductions Canada inc. receives the Quote accepted by the Client or on the date on which ITC Traductions Canada inc. issues written confirmation of the Purchase Order, as described in Article 2.All quotes accepted and received after 5 p.m. by ITC TRANSLATIONS USA INC., shall be considered to have been received the next day. If the next day is not a working day, the date of the next working day shall apply.

If ITC Traductions Canada inc. receives the Client’s acceptance of the Quote more than one week after said Quote was issued, the service provision deadline may be adapted based on the translators’ workloads on the date of acceptance.

Articles 5 – Rates

Rates for ITC Traductions Canada inc. ’S services differ based on the nature of the service provided. Translation and proofreading services are invoiced based on a unit rate per source word or per hour. Formatting services are invoiced based on an hourly rate, following estimation of the number of hours necessary to carry out the work requested by the Client.

Rates are given net and excluding taxes. These base rates may be increased depending on the format of the documents to be processed, the specifics of the texts and the degree of urgency.

ITC Traductions Canada inc. has sole discretion over any decision to apply discounts or sliding-scale prices, based on a percentage or a fixed amount. The application of a discount in no way obliges ITC Traductions Canada inc. to apply the same discount to subsequent orders made by the Client.Unless otherwise requested by the Client, translations of text contained in images, Flash animations, etc. are provided without formatting. ITC Traductions Canada inc. may however reintegrate the text or carry out image editing work at the express demand of the Client and in exchange for an additional fee based on a Quote sent in advance.

All detailed quotes are free of charge and preferably calculated based on the documents to be processed, provided by the Client. The amount given in the Quote is firm and final, except in the following instances: (1) changes made to the content or additional documents added by the Client during order confirmation, (2) absence of documents when the Quote is being established, if the Quote was established based only on the approximate number of words and an extract of the content, (3) underestimation of the work to be carried out, in particular for services that are invoiced at an hourly rate, and for scanned documents and PDF files. In these cases, ITC Traductions Canada inc. reserves the right to alter the rate given in the Quote and to establish a corrected Quote.

Article 6 – ITC Translations USA INC.’s obligations

6.1. Quality service provision

ITC Traductions Canada inc. shall ensure the Client receives consistent expertise in the quality of the work carried out. In case of subcontracting, ITC Traductions Canada inc. commits to use qualified actors and to ensure that said actors have the necessary skills and means to ensure correct service provision.

In no case shall ITC Traductions Canada inc. be held morally or financially liable for complaints based on differences in style or distinct terminological preferences.

The acknowledgement of certain inaccuracies in part of the translation shall in no way call into question the entirety of the work carried out by ITC TRANSLATIONS USA INC.. ITC Traductions Canada inc. reserves the right to carry out the necessary modifications and/or offer the Client a discount or credit note if the complaint proves to be founded.

ITC Traductions Canada inc. shall not be held liable for the Client’s use of the work, nor that of any third party to which the Client may have sent said work.

In case of disputes relating to the quality of the service, ITC TRANSLATIONS USA INC.’S liability only extends to the amount of the invoice concerned. ITC Traductions Canada inc. shall under no circumstances be held responsible by the Client or any other person for any special, incidental, indirect or immaterial damages (including, but not limited to, the loss of profits or savings, business interruption, damage to or replacement of equipment and goods or the recovery or replacement of programs or data) ensuing from complaints about the precision, exactitude, readability or coherence of data processed by ITC TRANSLATIONS USA INC., even if the latter was warned about the possibility of such complaints or damages.

In the case of translation of documents destined to be reproduced in high numbers (such as menus, price lists, sales brochures, etc.), it is recommended that the Client submit the printer’s proof to ITC TRANSLATIONS USA INC.’S for proofreading. This service is priced independently and in addition to the cost of translation.

6.2. Timeliness of work

ITC TRANSLATIONS USA INC.’S IT development department constantly strives to implement the best means of digital transfer in order to ensure optimum service speed over the internet.

As such, ITC Traductions Canada inc. shall not be held liable for any delays in delivery, in particular those caused by technical problems which are beyond its control, by delays in delivery by email and postal means, or by cases of force majeure.

Likewise, ITC Traductions Canada inc. shall not provide any compensation for any delays which are due to the Client (late delivery of files, waiting for necessary information, invalid formats, illegible text, etc.).

Article 7 – Client’s obligations

The Client shall provide ITC Traductions Canada inc. will all the texts to be translated, all technical information necessary to understand the text, and any specific terminology they may request. ITC Traductions Canada inc. shall not in any case be held liable for non-compliances or deadline overruns which are due to the Client’s failure to comply with this information obligation. The Client has a period of ten (10) working days following receipt of the finalized documents to notify ITC Traductions Canada inc. of any dissatisfaction with the quality of the service provided in writing. After this period, the service shall be considered to have been duly provided and shall be invoiced. The terms and conditions of any complaints made by the Client are provided hereafter in Article 10, “Complaints”. In this way, the Client actively collaborates on verifying the translation received.

Article 8 – Confidentiality

ITC Traductions Canada inc. undertakes to respect the rules of confidentiality and trade secrets, and shall not disclose any information to third parties without the Client’s prior written consent. This confidentiality agreement shall remain valid even after work for the Client has been completed.

Any subcontractors acting on behalf of ITC Traductions Canada inc. are bound to the latter by a Confidentiality Agreement which also engages their responsibility in case of indiscretion or disclosure of information made available to them as part of their service provision.

However, the responsibility of ITC Traductions Canada inc. and its subcontractors does not extend to the disclosure of Client information which is likely to result from internet use. In this regard, the Client hereby acknowledges that data available on the internet may be subject to misappropriation and that, as such, the transfer of sensitive data online is done so at the Client’s own risk. Consequent to the foregoing, the Client shall not hold liable ITC Traductions Canada inc. in case of disclosure of information following data exchanges on the internet.

Article 9 – Complaints

Complaints about the quality of the services shall only be considered if they are explicitly sent in writing, by means of a registered letter with acknowledgment of receipt (or by email sent with automatic acknowledgment of receipt to the ITC Traductions Canada inc. project manager), no later than ten (10) working days after delivery of the work.

All complaints must include precise corrections and explicit comments about the nature of the parts concerned or disputed terms, with pertinent examples to back up the claims.

Beyond this 10-day period, all translations shall be considered approved and shall be invoiced ipso jure.

If a complaint about the quality of the work carried out proves to be founded, ITC Traductions Canada inc. may, in agreement with the Client or at its sole discretion, take one of the following compensatory measures: (1) offer a discount equal to no more than 40% of the relevant invoice amount excluding taxes, (2) issue a credit note for the next order of no more than 40% of the relevant invoice amount excluding taxes, (3) have the text revised at its own expense and as soon as possible by an independent proofreader chosen by ITC Traductions Canada inc. or the Client.

Article 10 – Personal Data

ITC Traductions Canada inc. complies with the provisions of Law No. 78-17 of 6 January 1978 known as “Information Technology and Civil Liberties” as well as European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and the free movement of such data. ITC Traductions Canada inc. is, within the meaning of EU Regulation 2016/679, responsible for processing personal data under the conditions described below. The processing of personal data is carried out in order to ensure the management of orders (delivery, payment, after-sales service, etc.) and more generally for the proper execution of the sales contract governed by these General Terms and Conditions. Within the limits of what is strictly necessary for the execution of the said contract, ITC Traductions Canada inc. collects the following personal data: FIRST NAME, LAST NAME, POSTAL ADDRESS, EMAIL ADDRESS, TELEPHONE, ORDER HISTORY. The storage period for the data collected is two years from the last activity on the account or permanent closure. This data may then be archived for an additional period of four years in order to preserve the rights of each of the Parties to these General Terms and Conditions. The only recipients of your data will be:

• ITC TRANSLATIONS USA INC.;
• Where applicable, its IT service provider in charge of personal data processing operations;

The personal data processed are not transferred outside the European Union and are stored within the Union. In accordance with the regulations on the protection of personal data (EU Regulation 2016/679 known as “GDPR”), individuals have, on personal data concerning them:

• A right of access to the data collected;
• A right to rectify inaccurate personal data;
• A right to limitation of processing under the conditions provided for in Section 3 of Article III of the GDPR;
• A right to erasure under the conditions provided for in Section 3 of Article III of the GDPR;
• A right to portability;
• A right to object to processing under the conditions provided for in Section 4 of Article III of the GDPR;
• A right not to be subject to automated processing under the conditions provided for in Section 4 of Chapter III of the GDPR;
• A right to complain to the national supervisory authority, the CNIL

Any data subject may exercise their rights by contacting, if necessary, ITC INTERNATIONAL TRADUCTION CONSEIL at: + 1 514-379-4083 or: contact@itcgl.com

Article 11 – Governing Law and jurisdiction attribution

By express agreement by the parties, these General Terms and Conditions of Translation and the resulting purchase and sale operations are governed by French law. They are drafted in French. If they are translated into one or more languages, only the French text shall prevail in case of dispute.

Any dispute occurring between ITC Traductions Canada inc. and its Client shall be subject to the jurisdiction of Florida.